All transactions completed through www.workefurn.com require immediate payment via our secure encrypted checkout system. We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully authorized and cleared before we commence processing your order for our premium office furniture collection. In exceptional circumstances where payment authorization fails or is flagged by our security systems, we retain the right to cancel your order without prior notification. For international customers, please be aware that currency conversion fees and foreign transaction charges may apply based on your financial institution's policies. All prices are displayed in USD and represent the total cost before any applicable taxes or shipping fees. We maintain the highest level of payment security through SSL encryption and regular security audits to protect your financial information throughout the transaction process.
Following successful completion of your purchase, you will automatically receive a comprehensive order confirmation email sent to the address you provided during checkout. This document serves as your official purchase receipt and includes complete order specifications such as product descriptions, color selections, dimensional details, pricing breakdown, and preliminary shipping information. We strongly advise carefully reviewing this confirmation as it constitutes the binding agreement between you and our office furniture company regarding your acquisition of modern minimalist desks, ergonomic chairs, and storage solutions. Should you identify any discrepancies in product selection, pricing, or shipping details, please immediately contact our customer service team at [email protected] within 24 hours of order placement to ensure timely resolution. This verification process helps maintain the accuracy and quality of our service for all customers purchasing our sophisticated office furniture solutions.
While we employ advanced real-time inventory management systems for our office furniture collections, occasional overselling may occur during high-demand periods for popular items such as our minimalist desks and ergonomic chairs. In such rare instances, we will notify you via email within 48 hours of purchase with available alternatives including estimated restocking timelines (typically 3-4 weeks for custom office furniture pieces) or the option for a complete refund. We cannot guarantee continuous availability of specific finishes, wood types, or design variations displayed on our website due to the handcrafted nature of many products. All office furniture items remain subject to prior sale until your order has been fully processed, quality checked, and prepared for shipment. We recommend ordering promptly when you find pieces that complement your workspace requirements, as our minimalist designs often feature limited production runs to maintain quality standards.
Orders for our office furniture typically require 3-5 business days for careful processing and quality inspection before shipment. During peak seasons, holiday periods, or major promotional events, processing may extend to 5-7 business days to ensure each piece meets our rigorous standards. Once dispatched from our facility, domestic deliveries generally arrive within 10-18 business days due to the specialized handling required for office furniture, while international shipments may require 18-28 business days depending on customs clearance procedures and destination. You will receive a detailed shipping confirmation email with tracking information and carrier details when your office furniture order departs our warehouse. Please understand that we cannot be held responsible for delays caused by transportation carriers, weather conditions, or customs authorities, though we will actively assist in resolving any shipping issues that may arise during transit.
We accept returns within 30 days of delivery for store credit or exchange on eligible office furniture items. All returned products must be in unused condition, free from assembly, marks, or damage, and include original packaging with all protective materials intact. Customized pieces, assembled furniture, and clearance items are considered final sale and cannot be returned. To initiate a return process, please email [email protected] with your order number and detailed reason for return. Our customer service team will provide comprehensive instructions and, if eligible, a prepaid return label for your convenience. Refunds for approved returns will be processed within 10-14 business days of our warehouse receiving and inspecting the returned merchandise. Customers are responsible for return shipping costs unless the return results from our error in shipment or product defect. For large office furniture pieces, we recommend retaining original packaging until you are certain the items meet your workspace requirements.
All prices for our office furniture collection are displayed in USD and include applicable value-added taxes where required by regional regulations. We reserve the right to adjust pricing without prior notification due to material cost fluctuations, currency exchange variations, or supplier pricing changes that affect our manufacturing costs. If you completed your purchase before any price modification, you will be charged the amount displayed during your checkout process. Promotional discounts and special offers cannot be combined unless specifically stated in the promotion terms. International customers should note that any import duties, customs fees, or additional taxes for cross-border orders remain the customer's responsibility and are not included in our displayed pricing. We recommend checking with local customs authorities regarding potential additional costs before placing international orders for our office furniture solutions.
For any questions concerning your office furniture purchase, shipping status, or product specifications, please contact our dedicated customer service team at [email protected]. We typically respond to all inquiries within 48 hours during standard business days. When reaching out to us, please include your complete order number and relevant purchase details to facilitate efficient assistance. Our team specializes in modern office furniture solutions and can provide guidance on product selection, assembly instructions, and workspace planning. Business Address:9696 ASH COURT, CINCINNATI, OH, 45242
