All orders at WorkeFurn undergo thorough quality inspections before dispatch. Given our focus on premium office furniture including modern desks, ergonomic chairs, and shelving units, order processing typically requires 3-5 business days—longer than standard office supply retailers. During peak seasons, processing may extend to 5-7 business days. Order cancellations are accepted only within 24 hours of purchase by contacting [email protected]. Beyond this period, your order enters our manufacturing workflow and cannot be canceled, though our generous return window provides ample flexibility for reconsideration.
We guarantee the quality of our office furniture craftsmanship. You may return unused items in original condition within 30 days of delivery—significantly longer than the typical 14-day office furniture industry standard. For exchanges of desks, chairs, or storage units, we allow 45 days to accommodate the logistical complexities of shipping substantial office furnishings. Initiate returns through our portal at www.workefurn.com and select your preferred resolution. Please note: Custom-configured items and clearance products marked "Final Sale" are excluded from returns.
To maintain our premium office furniture standards, returns must satisfy these conditions: (1) Show no assembly marks, scratches, or modifications (2) Include all original packaging including protective corner guards and hardware kits (3) Retain all manufacturer labels and documentation. Our quality team performs comprehensive inspections upon receipt. Products failing inspection will be returned to you at your expense within 14 business days accompanied by a detailed assessment report.
Refunds require 10-14 business days after we receive your return—this extended timeframe accounts for our detailed inspection process for office furniture components. The refund amount excludes initial shipping charges and any return transportation fees. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before the refund reflects in your account, depending on your financial institution's policies.
Customers are responsible for return shipping costs unless the return stems from our error (incorrect/damaged item shipment). We strongly recommend using insured, tracked freight services for office furniture returns—WorkeFurn cannot assume liability for return shipments lost in transit. For exchanges exceeding $500 in value, we provide prepaid shipping labels (deducted from your refund if the labels go unused).
Report manufacturing defects or shipping damage within 10 days of delivery by emailing [email protected] with detailed photographs/video evidence. We will coordinate complimentary return shipping and prioritize replacement (subject to inventory availability) or issue a complete refund including original delivery charges. This exception to our standard policy demonstrates our dedication to office furniture excellence and customer satisfaction.
Custom-sized desks, specialized ergonomic configurations, and personalized office solutions are considered final sale. For holiday period purchases (November 20 - December 31), the return window extends to January 31 of the following year. Corporate volume purchases follow separate agreement terms—consult your account manager. WorkeFurn reserves the right to decline returns from clients demonstrating excessive return patterns (exceeding 50% of ordered items).
For return authorization or policy clarification, contact our Customer Support Team at [email protected] (response within 48 hours). Always include your order number and visual documentation for damaged products. Visit www.workefurn.com for live chat assistance during standard business hours EST.
